Who we are

Haddington Parquet is a trading name of Gerry Behnisch, a sole trader fitting and supplying flooring across Edinburgh, the Lothians, Fife and the Scottish Borders. We are responsible for the personal information you share with us. This policy explains what we collect, why, and the choices you have.

  • Address: 14 Bearford Place, Haddington, EH41 4NQ

  • Email: info@haddingtonparquet.co.uk

  • Phone: 07985 329558

If you have any questions about your information, get in touch using any of the details above.

What information we collect

We only collect what we need to quote for and carry out your flooring work.

When you contact us through the website form, by phone, email or WhatsApp, we may collect:

  • your name, phone number and email address

  • your address or postcode

  • details about your project, such as rooms, sizes, the type of floor and when you would like to start

  • any photos or videos you send us of your rooms

When we visit or work in your home we may collect:

  • measurements and notes about your rooms and subfloor

  • photos and videos of the work, before, during and after

  • details needed for quotes, invoices and payments

When you visit our website our website provider collects basic technical information, such as your device type, browser and the pages you view. See the cookies section below.

How we use your information

We use your information to reply to you, quote for and carry out your work, and run our business. Data protection law requires us to have a lawful reason for each use.

  • Replying to your enquiry and arranging a home visit: taking steps you asked for before a contract

  • Quoting, scheduling and carrying out your flooring work: performing our contract with you

  • Invoices, payments and keeping business records: legal obligation (tax and accounting rules)

  • Following up on a quote or asking for a review: legitimate interests (running and growing our business)

  • Showing photos of your floor on our website or social media: your consent (see below)

  • Keeping our website working and secure: legitimate interests

We will never sell your information, and we will not send you marketing emails unless you have asked us to.

Photos and videos of your home

We often take photos and videos of our work so we can show future customers what we do. We will always ask before using them on our website, social media or in marketing.

  • We focus on the floor and avoid showing people, house numbers, family photos or anything that could identify your home.

  • We never share your name or exact address alongside photos. We may mention the general area, such as "Edinburgh" or "East Lothian".

  • You can say no, and it will not affect your quote or your work in any way.

  • You can change your mind at any time. Just let us know and we will remove the photos from our website and social media as soon as we can.

Who we share your information with

We only share your information when we need to, and only with trusted services that help us run the business.

  • Squarespace: hosts our website and receives contact form messages

  • IONOS: provides our business email

  • WhatsApp (Meta): if you choose to message us on WhatsApp

  • Flooring suppliers: to order materials for your job, if we are supplying them

  • Our accountant: to keep our accounts and tax records

  • HMRC or other authorities: only when the law requires it

Some of these services, such as Squarespace and WhatsApp, may store information outside the UK. Where they do, they use legal safeguards approved under UK data protection law to keep it protected.

Cookies and website analytics

Our website is built on Squarespace, which uses cookies. These are small files saved on your device.

  • Essential cookies keep the website working and secure. These are always on.

  • Analytics cookies tell us how many people visit and which pages are popular. They only run if you accept them in the cookie banner.

You can change your cookie choices at any time using the cookie banner, or block cookies in your browser settings. Squarespace explains the cookies it uses in its own cookie policy.

If you click through to our Facebook or Instagram pages, those sites have their own privacy policies.

How long we keep your information

We keep your information only as long as we need it.

  • Enquiries that do not go ahead: up to 12 months

  • Customer records, quotes and invoices: 6 years after the job, to meet tax rules

  • Photos and videos used with your consent: until you ask us to remove them

  • Website analytics: as set by Squarespace

We keep your information safe using password protected accounts and devices, and we only share it with the services listed above.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the information we hold about you

  • ask us to correct anything that is wrong

  • ask us to delete your information, where we no longer need to keep it

  • object to us using your information, or ask us to limit how we use it

  • withdraw your consent at any time, for example for photos of your home

To use any of these rights, email info@haddingtonparquet.co.uk or call 07985 329558. We will reply within one month.

Changes to this policy

We may update this policy from time to time, for example if we start using a new service. The latest version will always be on this page.

Last updated: 1 November 2026